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FAQ
Pre-sales Q&A
| 1 | Are you a trading company or a manufactory |
| We are a manufactory, we supply the factory price with good quality, welcome to visit ! |
| 2 | Do you have reference project |
| We have reference project in most countries,If we get the permission of the customer who has brought the machines from us ,we can tell you their contact imformation,you can go to visit their factory. And you are always welcome to come to visit our company,and see the machine running in our factory,we can pick you up from the station near our city. Contact our foreign sale team you can get video of our reference running machine. |
| 3 | Do you provide turnkey project |
| Turnkey project available We can help you to start a new company in beverage making.Pls contact with our foreign team. |
| 4 | Do you have agent and after-service stations |
| So far we have agent in Yemen,Nigeria,Dubai,India,Kenya,Dubai welcome to join us! |
| 5 | Do you have any certificate |
| We have been certificated by the famous cercification authority. |
| 6 | Do you provide customized service |
| We can design the machines according your requirements(material ,power,filling type,the kinds of the bottles,and so on),at the same time we will give you professional suggestion by many years industrial experience. |
| 7 | What’s your guarantee or the warranty of the quality if we buy your machines |
| We offer you high quality machines with 1 year guarantee and supply life-long technical support. |
Sale Q&A
| 1 | What’s your payment term |
| We accept 30% deposit 70%TT before shipment by TT/LC/Western union. |
| 2 | What’s your delivery term |
| We provide EXW,FOB,CFR,CIF delivery terms. |
| 3 | How to test machine before delivery |
| Machines testing running over 8 hours, and sending testing videos. |
| 4 | How about the Packaging details |
| Standard export packing, major products using export plywood case packing, small products use thick carton packing, ensure that the product packaging integrity and safety. |
After sales Q&A
| 15 | When can i get engineers from you |
| When you finish the Preparation conditions(water resource,electricity,air supply,production materials)contact with our sales people we will dispatch engineer to install the machine for you ,and train your employees to use the machine well. Normally when your preparation is done,you can contact with our sales people and cooperate us to get the visa for the engineer and our engineer will be there within 15 days. |
| 15 | When can I get my machine after I paid |
| Normally production time is around 30-60days,the exactly depend on what kind of machine you order.The shipping time is based on your destination port. |
| 15 | How to install my machines when it arrives?how much the cost |
| We will send our engineers to your factory to install the machines and train your staff how to operate the machines. Customer pay airtickets go and back,accommodation and USD80/day/person. |
| 15 | How long time for installation |
| According your machines order,we will send one or two engineers to your plant,it will take about 10 days to 25 days. |
| 15 | How about the spare parts |
| We will send one year enough easy broken spare parts together with the machines,shipping together.During the warranty time,we will supply the spare parts with our cost including the delivery fees. |